Business English in Berlin

Business English in Berlin

Are you a Berlin-based business person who works in English? Do you find it difficult to achieve your business goals with English-speaking clients? Do you feel confused?

I’m Christopher Chandler. I have 20 years of international business experience. I work with small businesses in Berlin and individuals who are motivated to achieve business goals with English speaking companies.

In my experience, Berlin businesses don’t achieve their goals with English speaking companies because of gaps in one or more of the following:

Language skills

Cultural skills

Business skills

What do you need to focus on?

Contact me at info@christopherchandler.de

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Why should you work with me?

Language skills: I pick up fluency issues as we work together. I only focus on what you need, rather than relying on a prescribed ‘English teacher style’ vocabulary and grammar course.

Cultural skills: I can show you how to be a successful communicator in an English-speaking culture. It’s not just about using the right words; it’s about triggering the right response. I help you decipher the mystery and solve the confusion.

Business skills: I can show you how create and maintain successful business relationships. This will enable you to get the reaction you want. Once the confusion disappears you will accomplish more.

Contact me at info@christopherchandler.de

Case studies

Sales strategies

The client was working a store that sold luxury products with many international customers. The main language for transactions was English. English had been identified as a professional development need by her manager. A better level of English was needed in order to improve her job perfomance.

My tasks were to improve fluency in terms of explaining the products and the sales process, to practice making small talk with English-speaking customers, and to improve confidence in using English.

I developed a series of detailed sales conversations where the products were presented. I clarified the features and benefits of each products. We then practiced the phrases we had developed through a series of role-plays, working through different scenarios and options.

Within a week the client had made an extra three sales In English than average. Increased fluency gave my client confidence – she later received a very good professional development review from her manager.

 

Increasing customer service

A company that mainly dealt with native-English-speaking customers was experiencing a ‘culture gap’. There were a number of misunderstandings from customers about the invoicing process, and it was difficult to gain agreement to do things from customers.

My tasks were therefore to find out what the high-frequency tasks of the customer services department were, the differences between German regulations and the expectations of customers, and a way of finding ‘buy in’ from the customers.

I explained that the right responses would be triggered by using the right phrases. We developed strategies for giving the customer options and moving the conversation along. We also developed strategies for explaining complex German regulations in clear, simple language. We then practiced these strategies through a series of role plays.

As a result the customer care department experienced a 20% quicker turnaround in queries. The manager received an email complementing the department on their customer care. The workers in the company felt less frustrated, and this led to an increase in job satisfaction.

 

Creating business opportunities

A client had made contact with a company in the UK but was having difficulty creating a working relationship. They were not getting a response from the UK and did not know what else to do.

I had to find out what the cultural business gap was. I had to understand the nature of the business in the UK. I had to develop strategies that enabled my client to get an interview with the prospective customer.

I created strategies for creating small talk in emails. This built up trust with the prospective customer. I showed my client how to develop a tone in emails that was self-effacing but not too modest. I helped my client create a formal but friendly impression.

The first email that was sent got an immediate response from the prospective customer. The following emails established a working relationship, and eventually secured my client a face-to-face interview with their prospective customer.

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About me

I have many years of experience in the public sector and the private sector in the UK.

I worked as project manager on behalf of a construction consultancy on a variety of projects: hospitals, universities and concert halls. In local government, I worked with town councillors and other stakeholders on the implementation of physical regeneration projects. I applied for and secured €9 million external and EU funding for the restoration of two listed buildings – Beechwood House and Malpas Court. I also have experience in the areas of urban regeneration, real estate and field marketing.

In 2010 I became a member of the Royal institution of Chartered Surveyors (Project Management).  I also have a Postgraduate Diploma in Surveying and a B.A. in Sociology.

I am an English teacher with CELTA certification and have extensive teaching experience in many Berlin companies. My own personal development is very important to me. As a member of the Board of ELTABB (English language teachers’ Association Berlin-Brandenburg), I am involved in the training and development of English teachers in Berlin.

I am a native English speaker and have dual citizenship (United Kingdom and Germany).

Testimonials

Christopher is a great help to our business. He has a professional approach that meets the needs of our company. His lessons are stimulating and enjoyable. Christopher has been particularly helpful in proofreading texts and advising on issues related to English-language business culture. We would strongly recommend his services.

Gerald Schröder, TCB

 

Christopher has helped me and a team member ( new English starter) to build sales dialogues in English based on our real-life situations with customers. His advice concerning English-language business situations is valuable. We are very pleased to be working with him.

Stefan Pöhner, Valentino

Contact

You can send me an email at info@christopherchandler.de or fill in the form below. I look forward to hearing from you.